Frequently asked questions
I cannot hear the music
Check the music control in Cinderella, increase the device volume and, where relevant, check that silent mode is turned off.
The narration does not play
Check that narration is enabled. When opening a new scene, wait briefly for the configured delay before narration begins.
How do I change the language?
Use the language control in the app to switch between Dutch and English.
Does Cinderella work without internet?
Yes. All stories, illustrations, voice-overs, music and sound effects are included locally in the app.
Does the app work on iPhone and iPad?
Yes. Cinderella works on supported iPhones and iPads with iOS or iPadOS 17 or later.
The app is not responding correctly
- Close Cinderella completely from the app switcher.
- Open the app again.
- Restart the iPhone or iPad if needed.
- Check that the system version is recent enough.
- Contact us if the issue continues.
Animations move less or not at all
The iOS Reduce Motion setting may limit animations. This is expected and respects the device accessibility preference.
Are there ads or purchases?
The currently reviewed version contains no advertising and no in-app purchases.
Contact
If the problem continues, email support@questinova.com. You may optionally include the device model, iOS version, app version and a short description.
Do not send passwords, Apple ID details, payment details, medical information or other sensitive personal data.
